Customer Service

Shipping & Delivery
Stocked products are sent out within 3 days. An order that includes any customized products, like assembled v3.x controller take 5..6 working days. Most iteams are shipped the same or next day, however. If you need the items very quickly, please call or email to check on shipping schedule to be sure. We can almost always accomodate special needs. Delivery method: USPS / Hungarian National Post and Logistics. After sending out, package typically arrives after 4 working days in EU (8 working days to USA destinations). EU companies must provide EU-VAT-ID in the order note; other EU customers are obliged to pay custom-tax and VAT upon shipment (to their authorities, according to local import-laws).
Privacy & Security

ACMV, LLC (VEMS) stores information that is collected through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.

Special Offers and Updates

Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing our Customer Department at [email protected]. Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.

Returns & Replacements

We only accept returns if

  • we ship the wrong items
  • or hardware fault, that was present at the time of shipping, can be proved,

Other returns are only accepted if items are undamaged and unmodified. These returns are subject to a 15% restocking fee. Reasons may include:

  • suitability concerns (for a particular purpose)
  • functional issues related to freely downloadable software (firmware)

We do NOT accept returns because of

  • Hardware problems caused by incorrect installations, such as - but not limited to
    • incorrect supply voltage polarity or amplitude
    • forgotten ground signals
    • improper flyback connection
    • overloaded outputs (lack of sufficient fuses)

For all returns, please contact us first to receive an authorization.

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Payment, Pricing & Promotions
Payment is accepted in the form of Credit Cards, PayPal, or Wire Transfer. Other forms of payment must be negotiated prior to order. 
Viewing Orders
Only your account and administrators can view your orders. We hold your privacy in high regard. Fulfillment and web shop employees will be the only other people able to see your orders. 
Updating Account Information
When you log in to your account, you can change any account information necessary.